Pre-Orders

We often offer products for sale before they are released by the manufacturer. If an item is listed as pre-order, it means the item is not yet available but we are taking advance orders. These items will be shipped on the release date or later. If there are other items on the same order, we will not ship the entire order until all items on the order are available to ship, except items that will be cancelled/refunded by us because they are no longer available.

Special Orders

In order to offer you the widest selection of games and accessories, we offer Special Orders. These are items that are available from the manufacturer but are not readily stocked by our warehouse. If you are looking for a particular title and don't see it on our website, send us an email at cs@hitgames.ca and we can let you know if we can acquire the title for you. If it is available, we will have the item listed on our website and will email you the details.

Items that are Special Ordered will take longer to process. If there are other items on the same order, we will not ship the entire order until all items on the order are available to ship, except items that will be cancelled/refunded by us because they are no longer available.